Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:54:12 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (91) 7678498774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Desktop support Engineer | Currently working | 15200
Previous Employer 1 | Progression infonet | Desktop support Engineer | Mar 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet working or not if internet is working then i will check if other websites are loading
If other websites not loading i will check if there is specific proxy origination is using is entered or not
If other websites are loading and this specific is not then i will clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on speaker and keep it on pair mode
Then turn on bluetooth of device by going to settings
Search for new device
There will be new device name showing
Click on it and it will ask for pair
After click on pairing it will ready to use

What according to you makes you a good candidate for customer service or technical support job?

Hardwork
Dedication about my work

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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