Subject: Tech Support Candidate - Rahul Srivastava
From: Rahul Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:44:58 -0400

| | Tech Support Test

Name | Rahul Srivastava
E-mail | [email-masked]
Phone Number | (91) 9315834723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 31
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 2 Designe | Executive | Working | 25000
Previous Employer 1 | Icici bank | Sr officer | 3apr14 | 23000
Previous Employer 2 | Exl services | cCE | 31mar11 | 17500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hi. Firstly I will check the internet connection. After that will check that browser. Clear the cookies. And once again type the website address and click on open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluethooth section. Search the name of speaker. Once found then click ok connect button. And it will connect.

What according to you makes you a good candidate for customer service or technical support job?

I believe in wearing the customer shoe. Without knowing his issue or problem I can not understand how will I help him. I hear there queries properly so that o cam give the best option to them.
I know computer very well and in my current company I am also part of MIS and IT part.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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