Subject: Tech Support Candidate - Dhiren Pant
From: Dhiren Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:44:52 -0400

| | Tech Support Test

Name | Dhiren Pant
E-mail | [email-masked]
Phone Number | (91) 9971914587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mansarovar garden, delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam Spectra Pvt Ltd | Account manager | NA | 44000
Previous Employer 1 | Resbird technologies Pvt Ltd | Assistant manager | 15-07-2020 | 39000
Previous Employer 2 | Interglobe technology quotient Pvt ltd | Relationship manager | 22-07-2019 | 33000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check my internet connection and then whether my computer is connected to the internet or not.
2. Secondly I will check if the VPN is blocking that website.
3. Third I will clear the temporary files and cache.
4. If my website is still not working, then I will have to raise a ticket to check the issue further , may be my IP is blacklisted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will press the start button on the speaker.
2. I will switch on the bluetooth in my cellphone.
3. Then I will start searching the name of my speaker in the available devices list.
4. Finally will connect it by clicking on the name of my speaker appearing in the available devices  list.

What according to you makes you a good candidate for customer service or technical support job? | My whole experience till now is in the field of customer experience & account management. Over the years I have developed a mindset towards delivering positive customer experience every time. I am a strong believer of the fact that if you respect your customers , your business will grow automatically
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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