Subject: Tech Support Candidate - Vikas Pandey
From: Vikas Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:36:47 -0400

| | Tech Support Test

Name | Vikas Pandey
E-mail | [email-masked]
Phone Number | (91) 9958244967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merittrac | Tech Supoort engineer | 1 month | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1.- First, check your network connection. Wireless connections can be flaky and drop out at any time, so make sure you’re connected to the right network. An easy way to test this is to visit a popular website, like Google or Facebook. If the site loads, you’re connected!

2.403 Forbidden: You’re not allowed to access this page. Check the address and try again.

3.Ad-blockers are browser extensions that often interfere with website rendering. If you’re running one of these extensions, try to disable it in your browser, and then reload the website. If this solves the issue, you might want to add the website to your adblocker’s whitelist so it won’t block the site in the future.

4. Changing your DNS server could also speed up your connection. If you use servers like those provided by Google (8.8.8.8 and 8.8.4.4) and Cloudflare (1.1.1.1), they’re almost certainly faster than those provided by your service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3 . Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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