Subject: Tech Support Candidate - Ishaan Baroota
From: Ishaan Baroota <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:32:06 -0400

Tech Support
Test

Name

Ishaan
Baroota

E-mail

[email-masked]

Phone Number

(+91) 9354460514

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Highlands Infotech

IT Engineer

NA

27500

Previous Employer 1

CMS IT services

System
Analyst

NA

18000

Previous Employer 2

CMS IT services

Customer
support Engineer

NA

16000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Steps
:-

1) Check and troubleshoot the internet connection.

2) Rebooting the router.

3) Open the website in another browser.

4) Open website in incognito mode in different browsers.

5) Clear the history and caches as sometimes it happens,browsers redirects to
old caches.

6) Ping the website.

7) Check the proxy settings.

8) Use some commands to flush the DNS.

9) Add Alternative DNS of Google.

10) Check in another system or phone.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1) Turn on
the Bluetooth speaker.

2) Then go to settings in laptop.

3) Search for Bluetooth in settings.

4) Click on add device option.

5) Pair the device.

6) Enter the passcodes.

7)  Bluetooth speaker is connected via Bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

1) Patience is the key to success. I think in customer service
the most important attitude is to be calm and patient. Listen to the customers
query first.In customer service,mostly,we have to deal with users who are
already annoyed and afraid of using technical devices.As an experienced
technical support engineer ,I have been handling my customers so calmly.

2) I possess the necessary skills which is required.

3) At the start of my career, I was afraid of handling customers. However, after
working for 1 year.I came to know about myself more from the customers and users
when I got appreciated,that,I am good in handling customers.

4) I have worked with senior enginees and managers who possess the excellent
qualities and I have adapted those qualities.

5) I have provided support to CEO's and top management like directors and CFO's
of the MNC's ex. FIS and Indigo Airlines.

On a scale of 1 - 5
please rate your fluency in spoken English

4