Subject: Tech Support Candidate - Nida Iram
From: Nida Iram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:22:18 -0400

Tech Support
Test

Name

Nida
Iram

E-mail

[email-masked]

Phone Number

(+91) 9457381623

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

sector 19

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Vpn

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ebix India

System Engineer

still working

18000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. We will check internet connection

2. we will check to run in other browser

3. If it works in other browser then we will restart previous browser,clear
cache,history, if requuired reinstall it.

4. If it isn't working in other browser then we will check firewall
settings/check after disabling antivirus

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
speaker and  its bluetooth.

Switch on mobile bluetooth

Search for name of speaker and connect with it

What according to
you makes you a good candidate for customer service or technical support
job?

I am fond of helping others

I am well organised and try to complete at earliest.

Also I am a good listener

On a scale of 1 - 5 please rate your
fluency in spoken English

4