Subject: Tech Support Candidate - Avinash Kumar Mishra
From: Avinash Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:20:40 -0400

Tech Support
Test

Name

Avinash
Kumar Mishra

E-mail

[email-masked]

Phone Number

(91) 9708363625

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jharsa

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Comnet solutions

Desktop support
engineer

Currently working

19000

Previous
Employer 1

Aforeserve. Com. Ltd

System engineer

30 March
2021

14400

Previous Employer 2

Zetta system

Technical
support engineer

30March 2020

10000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check the proxy setting.

2.Turn off pop-up blocker

3.reset internet Explorer

4.Close the internet Explorer tab and the open again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Check the
Bluetooth driver in computer

2.turn on Bluetooth setting of phone and computer both.

3.search the device name of phone or computer once device name show then click
on connect button.

What according to you makes you a
good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help
someone by providing the correct resolution or information. Maintaining
professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

3