Subject: Tech Support Candidate - Suma Sree
From: Suma Sree <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:24:31 -0400

| | Tech Support Test

Name | Suma Sree
E-mail | [email-masked]
Phone Number | (90301) 16469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Global logistics | Analyst | 2018 | 12000
Previous Employer 2 | My smart price | Data analyst | 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connection
Trouble shoot
Enter the correct URL

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth pair the device and connect it with mobile with the same name bye giving the pass code
What according to you makes you a good candidate for customer service or technical support job? | Patience and understand and knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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