Subject: Tech Support Candidate - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:18:41 -0400

| | Tech Support Test

Name | Dipesh Goel
E-mail | [email-masked]
Phone Number | (+91) 8447402468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 70 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IENERGIZER | Sr. Engineer tech support | May 2020 | 18000
Previous Employer 2 | Amazon | CSA | Nov 2020 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if internet is connected. Then I will try to refresh the page. Then I will open another website. Then I will try to open the same website in different browser. Then I will try to troubleshoot the network connection through automatic OS options. Then I will try to troubleshoot the network manually by opening cmd if network is returning packets.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and put it in serch mode. Open bluetooth on the mobile phone and search for nearby devices. Click on the speaker name when the serch is complete. Click on pair and when the pairing is complete the speaker is ready to play.

What according to you makes you a good candidate for customer service or technical support job?

Soft spoken.
I try to listen the issue first then provide any solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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