Subject: Tech Support Candidate - Abdul aleem Farooqui
From: Abdul aleem Farooqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:09:11 -0400

| | Tech Support Test

Name | Abdul aleem Farooqui
E-mail | [email-masked]
Phone Number | (+91) 9999054750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jasola vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Pvt ltd | Senior supervisor | 7th july,2021 |
Previous Employer 1 | Amazon | Process associate | 1st feb,2020 |
Previous Employer 2 | Sedla care | IT consultant | 27 Nov 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open your browser ( Google Chrome if used)
Kindly.open any other website as well
Enter the URL
Kiny share the error popping up on the window
Go to your browser settings
Clear the cache and cookies
Now again try to reopen the website
If error still persist,.
Open network shooting
Check for internet adapter settings
Internet settings needs to be checked
Will proceed according to the error and network connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth device
Turn on the phone bluetooth
Search for the bluetooth name reflecting on phone screen
Tap to connect the bluetooth
Pair the device
Device has been paired

What according to you makes you a good candidate for customer service or technical support job?

I could be a good resource as I've working with many customer support process and I've handled many customers
I've handled escalation calls and level 2 support as well
I know how to respond to customer within time
How to be humble with customer when they are irritated on their problems
First we need to listen and understand the problem of customers and let then speak first and then answer their querries

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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