Subject: Tech Support Candidate - aman bajpai
From: aman bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:06:32 -0400

Tech Support
Test

Name

aman
bajpai

E-mail

[email-masked]

Phone Number

(+91) 8755096321

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

dehradun

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Digispice

L1 tech support

21000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check my internet connection.

I will check the URL again if any issue occurs.

If still an issue remaining I will then google the issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

switch on the Bluetooth option.

Search for a new pairing device.

then will connect the device.

What according to you makes you a
good candidate for customer service or technical support job?

he/she should understand the issue told by the customer.

he/she should troubleshoot the issue at its first level.

if not then transfer the call to the required team

On a scale of 1 - 5 please rate your fluency in
spoken English

3