Subject: Tech Support Candidate - Ankit Kumar Tiwari
From: Ankit Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:51:42 -0400

Tech Support
Test

Name

Ankit
Kumar Tiwari

E-mail

[email-masked]

Phone Number

(91) 9716285798

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sector 31

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

IAP company Pvt limited

Dextop
support engineer

November 2016

15k

Previous
Employer 2

Silvertouch technologies limited

Network engineer

May
2020

25k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We will follow the below steps.

1.Check the web address (URL) in the address bar to make sure you're going to
the right webpage.

2.If you are, try to open the same webpage on another computer connected to the
same network.If you can't see the webpage on any computer, check if you're
connected to the Internet. If you are, the webpage might be down.

3.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put your Bluetooth device in pairing mode by
pressing and holding the Power button or Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any Organisation to suceed in
its business. I follow this mantra.  Being responsive with positive attitue,
taking accountability & ownership, understanding Customer issues as a
partner and providing proactive cost effective and best solutions towards the
problems before the Customer realizes would definitely differentiate you from
others.

On a scale of 1 - 5 please rate your fluency in
spoken English

5