Subject: Tech Support Candidate - Pallavi Singh
From: Pallavi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:50:46 -0400

| | Tech Support Test

Name | Pallavi Singh
E-mail | [email-masked]
Phone Number | (+91) 9654587320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | myTVS Parts & Accessories | AM- CRM | Working | 30K
Previous Employer 1 | Paharpur Business Centre | Sr-CRM | Dec-2016 | 20K
Previous Employer 2 | Esp Active markerting Pvt Ltd | Back Office | Oct 2014 | 17K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | while opening an website and it shows an error.. will first refresh the page or may some internet issue in it..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable BT in system as well as in your phone device pair it while entering the password (if required) then connect it.
What according to you makes you a good candidate for customer service or technical support job? | my 6+ yrs of experience shows my capability and customer engagement towards my work, support and situation/cs handling skills. also improving the way interact and resolve once issue and query.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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