Subject: Tech Support Candidate - Shivani Tripathi
From: Shivani Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:49:16 -0400

| | Tech Support Test

Name | Shivani Tripathi
E-mail | [email-masked]
Phone Number | (+91) 7889243250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Lease (Magic Bricks) | Customer Relationship Officer | 6 June 2021 | 17K
Previous Employer 1 | People Interactive (I)Pvt. Ltd. | Sr. Product Advisor | 23 Jan 2020 | 14KL
Previous Employer 2 | Excellent Wealth Mgmt System | Sr, Sales Coordinator | June 2018 | 12K

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So Regarding this scenario, I will follow few troubleshooting steps.

(1) when we try to visit any website and we get an error so we can check our internet is connected properly or not, Like we can check our router and also check with computer via going to network and internet setting option like we are connected with wifi or ethernet and troubleshoot from there.

(2) Also we need to insure with our router that fourth light should be blinking and verify its connected to cabel or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we can use the following steps to connect a Bluetooth speaker to your mobile phone.

(1) we need to go to the setting option of mobile to ensure the Bluetooth option is on or not.

(2) To ensure Bluetooth speaker option is on or not.

(3) If both device's Bluetooth is on we can start a scan with the phone to connect Bluetooth speaker.

(4) Once the phone device finds a Bluetooth speaker we can start pairing or connecting.

What according to you makes you a good candidate for customer service or technical support job? | According to me make me a good candidate I think in customer service listing and to understand customer issue with their solution is a most important part in customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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