Subject: Tech Support Candidate - DHEERAJ BULCHANDANI
From: DHEERAJ BULCHANDANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:27:38 -0400

| | Tech Support Test

Name | DHEERAJ BULCHANDANI
E-mail | [email-masked]
Phone Number | (+91) 9602643561
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JAIPUR
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YES BANK LTD | PERSONAL BANKER | 30-06-2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i will clear the cache and allow the pop ups and start the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | start the bluetooth in a phone and just pair it
What according to you makes you a good candidate for customer service or technical support job? | to understand the customer needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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