Subject: Tech Support Candidate - Avanish Singh
From: Avanish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 03:44:56 -0400

| | Tech Support Test

Name | Avanish Singh
E-mail | [email-masked]
Phone Number | (201303) 9919720072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector75, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | JARO EDUCATION | Business Development Executive | 10/09/2020 | 6lpa
Previous Employer 2 | Policybazaar.com | Sales Consultant | 19/06/2020 | 2.58lpa

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially will open new tab to check either the other websites are surfing or not and if the other website is working properly then in that case will try to open www.ndtv.com website on another explorer.

To troubleshoot the problem of that website I'll try to clear the cookies and cache, while clicking on menu button to open menu panel and from there clear history while selecting old time ranges. In keeping mind that the items we want to keep.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth speaker - on the mobile Bluetooth- then from Bluetooth speaker will click on button to share the speaker with the mobile and then we'll connect the mobile to the named speaker.
What according to you makes you a good candidate for customer service or technical support job? | The candidates those can be always ready to hear the customers feedback, and for technical those can really clear out the problem faced by the customers in technicalities.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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