Subject: Re: Tech Support Candidate - Tarun Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 26 Jun 2021 00:39:39 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 25, 2021, at 3:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Tarun Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 25 June 2021 at 12:29 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tarun Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Tarun Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9650241077 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida Sector 137 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
SQL 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Xavient Information System 	Application Support Engineer Associate 	Oct,2018 	26000 
Previous Employer 2 	Tripera Travels Pvt Ltd 	Technical Support Associate 	March,2021 	34000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I Will Following Steps : 

1. Check if my internet connection is working or now. 
2. if it is working what is the speed of my internet connection. 
3. If internet connection is working properly then I will check that if I'm able to Communicate with Website by using ping command on Command line terminal from my Pc. 

ping www.ndtc.com 

4. If I still not able to communicate then I will check if the website is facing some downtime or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1 : Set Speaker on Bluetooth mode by pressing bluetooth mode button. 
Step 2 : Now Open Bluetooth of your Phone and search for devices. 
Step 3 : Now select the Speaker Bluetooth Device Name For ex "Boat". and Get Paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good experience in support work. Also, I have patience to work in a SLA environment. I really love work in a 24/7 Challenging environment. Apart from it I have good Troubleshooting skills to resolve Support incidents. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4