Subject: Tech Support Candidate - Basant Yadav
From: Basant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 03:36:10 -0400

| | Tech Support Test

Name | Basant Yadav
E-mail | [email-masked]
Phone Number | (+91) 9990513742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amdocs | Software Support Engineer | 05 April 2021 | 62000
Previous Employer 1 | IBM | Technical Support Engineer | 30 oct 2019 | 45000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First clear browser template file,cookies and also jar files all will remove then try to fresh login.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth for both devices and also search first md1 to 2nd d2 and paired the same and then connected bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | The candidate has the ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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