Subject: Re: Tech Support Candidate - Pratik Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 26 Jun 2021 00:33:10 -0700 (MST)

He is having the experience which is required to us for EPOS but his current salary is 40k and expecting 30-40% hike he can negotiate somewhere if we can give him an offer for days shift only. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 25, 2021, at 2:25 PM, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Pratik Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 25 June 2021 at 1:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pratik Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pratik Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6306710675 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 23, Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Android, VoLTE, LTE, VAS, iOS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Customer Support Analyst 		40000 
Previous Employer 1 	Teleperformance 	Technical Support Executive 	19 Nov 2019 	25000 
Previous Employer 2 	Awadh International School 	Coordinator 	19 Apr 2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Ensure that the computer has working internet connection. 

Make sure that the website used is entered correctly. 

Close the browser and try opening the web page on a different browser. 

Clear caches, cookie of the browser and try. 

Disconnect & Reconnect the LAN, WAN. 

Restart the computer once. 

Network reset. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth on Mobile Phone. 
Ensure visibility to other devices is on. 
Turn on Bluetooth to speaker. 
Check the list of available devices on Mobile. 
Tap the speaker name. 
If populated enter the password. 
Hit Pair. 
Click OK 
	What according to you makes you a good candidate for customer service or technical support job? 	Interpersonal skills. 
Ability to empathize customer. 
Ability to take ownership of customer concerns. 
Gaining the trust of customer. 
Have the skills to ask relevant question to get the root cause of issue. 
Presenting solution in a language customer can understand. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4