Subject: Tech Support Candidate - Shubham Gautam
From: Shubham Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 02:47:55 -0400

| | Tech Support Test

Name | Shubham Gautam
E-mail | [email-masked]
Phone Number | (+91) 8445336839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Ticketing tools, remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical advisor | 6/07/2021 | 23000
Previous Employer 1 | Wipro technologies | Service desk L1 | 19/02/2021 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In case, we are facing any issue while opening a particular website on internet then there might be some issue with that website. Hence, first try to open some other websites and let's see if, it is working or not
If any of the website is not working then, we need to check the Lan/WI-FI connectivity with the device, whether it's connected or not.
If connection is fine and still the site is not working then, we need to check the proxy in the system to check if, system has the access only for particular website.
Apart from all this we can check if, there is any restrictions to the browser or not. Because sometimes, due to restrictions in browser, sites may not get open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the mobile Bluetooth and make sure it is discoverable for all the devices.
2. Turn on the speaker and set it to Bluetooth mode.
3. Now search for the speaker in the list of available Bluetooth devices in mobile.
4. Tap on the speaker's name from that list and make it pair with the mobile.
5. Now we can use the mobile to operate speaker with Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service, must be an active listener. He should set clear expectations with the customer while resolving any issue. Candidate should appreciate the customer for their loyalty with the company. Candidate should have probing skills so that, he can understand the exact issue and provide the resolution accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |