Subject: Tech Support Candidate - Suman Dey
From: Suman Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 00:39:52 -0400

| | Tech Support Test

Name | Suman Dey
E-mail | [email-masked]
Phone Number | (91) 9735488609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware Technologies Ltd | Sr. System Engineer | 30 June | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Is it only on Google Chrome and not on any other browser like IE or Firefox. It suggest that you check out those two other browsers to pin down the problem. It could be a system-wide or browser specific issue.

Anyway, try resetting your TCP/IP and proxy connection.

Click on Start > Control Panel > Network and Internet > Internet Options > Connections > LAN Settings. Make sure that only the "Automatically detect settings" box is marked. The rest (including the Proxy Server) should be left unmarked. Click OK to close.

Still on the Control Panel, click on Network and Internet > Network and sharing center > Local Area Connection > Properties. Scroll down and look for TCP/IPv4. Click on Properties > General tab, select "Obtain an IP address automatically" and "Obtain DNS server address automatically". Do this for IPv6 also. Click OK to close.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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