Subject: Tech Support Candidate - Kumar Barun
From: Kumar Barun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 23:25:36 -0400

| | Tech Support Test

Name | Kumar Barun
E-mail | [email-masked]
Phone Number | (+91) 9910947228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Luxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YP software | Floor supervisor | | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection.. If my computer is connected with wifi then I can try internet cable or I can try to use different browser.if all these thing will not work then I will restart my router..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I need to turn on Bluetooth of my mobile phone then I will select the device which I need to connect.
What according to you makes you a good candidate for customer service or technical support job? | First of all I need to inform you that I am working in tech support from last 9 year now.. Handling USA,Canada and Australian customers.. I know the troubleshooting process.. I believe my communication skills are not bad..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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