Subject: Tech Support Candidate - Faisal Jamil
From: Faisal Jamil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 11:32:18 -0400

| | Tech Support Test

Name | Faisal Jamil
E-mail | [email-masked]
Phone Number | (75497) 41709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First all of i will check whether my laptop/desktop/mobile has working internet connectivity. I will check with the network and if the problem still persists, i will check the URL entered by me is correct or incorrect.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the Bluetooth of my speaker and as soon as it get ready to pair, I will then pair the speaker after turning on the Bluetooth of my mobile. After the successful pairing, the speaker will be ready to play.
What according to you makes you a good candidate for customer service or technical support job? | I have a convincing attitude and when i talk i leave an impact on the people to whom i am talking to. I am sure this will help me bringing out solution coupled with the technical knowledge and the convincing attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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