Subject: Re: Tech Support Candidate - Pronita Thakur
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 25 Jun 2021 13:47:37 +0000

Her accent and fluency are both poor. Again a bad selection

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 25 June 2021 at 12:44 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Pronita Thakur

Hi Ma'am,

She is having 4 Years of experience in Tech support with Aegis. She was more into L2 Support. She has worked in the tools like Active directory, BMC. Currently she is not working anywhere. She left her job in 2019 because she got shifted to Meerut because of her marriage. And now she is open to relocate.
Her last salary was 28000/-
Right now expecting 30% hike and can join immediately

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 23, 2021, at 6:47 PM, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pronita Thakur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (74069) 08435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aegis   Senior operations       10th june 2019  28000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will clear cache cookies, and try to open in different browser, if still the same then check internet connectivity and speed of wifi , by doing all these steps i can resolve the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we need to on the Bluetooth for both the devices then try to get connect from the phone, by searching the Bluetooth of the speaker by name ,
What according to you makes you a good candidate for customer service or technical support job? I believe that my greatest strength is the ability to solve problems quickly and efficiently, as i was in L2 service at my last job , i can see any given situation from multiple perspectives which makes me uniquely qualified to complete my work even under challenging condition
On a scale of 1 - 5 please rate your fluency in spoken English  5