Subject: Tech Support Candidate - shailja tiwari
From: shailja tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 09:24:49 -0400

| | Tech Support Test

Name | shailja tiwari
E-mail | [email-masked]
Phone Number | (+91) 9691959752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | associate support customerc | 20August 20 |
Previous Employer 1 | alliance research | business analyst | june2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the hardware.
2. Use ipconfig.
3.Use ping the tracert.
4.Perform the dns.
5.Contact the isp.
6. Check on virus and malware protection.
7. Review database logs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker.
2. check mobile on bluetooth.
3. click on search visible bluetooth device nearby.
4.then connect the bluetooth speaker visible on device and paired.
5.finally bluetooth speaker connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I am hardworking, optimistic, have zeal towards goal.
2. have knowledge about technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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