Subject: Tech Support Candidate - Alok Srivastava
From: Alok Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 08:10:41 -0400

| | Tech Support Test

Name | Alok Srivastava
E-mail | [email-masked]
Phone Number | (+91 ) 9711044592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Nirala Estate Greater Noida west Techzone IV, Near Gaur Chowk
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Serivce Desk Manager,Service Delivery,Service Operation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heidelbergcement India Limited | Senior IT Manager | Currently Working | 101000
Previous Employer 1 | NIIT Technology Limited | Senior System Engineer | Dec2011 | 30000
Previous Employer 2 | Fourth Dimension Limited | Customer Support Engineer | Oct2008 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we need to see which type error coming according to that we will take action.

If Website is not reachable then we will check network connection.

If Website is blocked then we will check if news site blocked by our firewall or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1--We will on the  Bluetooth Speaker.
2--- On the mobile Bluetooth and search the speaker.
3-- When it will show in mobile then map the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job?

1-- Polite Behavior.
2--Good Communication Skill.
3--Problem solving Skill.
4-- Technical knowledge about product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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