Subject: Tech Support Candidate - OM PAL
From: OM PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 07:29:19 -0400

| | Tech Support Test

Name | OM PAL
E-mail | [email-masked]
Phone Number | (91) 8222888675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | man one | it executive | working | 30k
Previous Employer 1 | quess corporation ltd | it executive | 31march 2021 | 22k
Previous Employer 2 | starling computer institute | beckup engineer | 20sep 2019 | 18k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | this error may be due to not connected with internet if it is connected to internet then check the firefox wheater it is denying this website to open then we can check proxy server we can clear cache history too .these steps can be takento solve that problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | power on the bluetooth in your handset then we can search the Bluetooth device after power on the speaker too . if we can fin the device in available devices then we can click on connect the desired bletooth speaker to the mobile phone
What according to you makes you a good candidate for customer service or technical support job? | who can understand the problems of cust easily and solve the issue in less time and softly . a good condidate must have ability to work in team .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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