Subject: English Language Test - sagar kumar
From: sagar kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 06:53:56 -0400

| | Foreign Language Screening Test

Name | sagar kumar    /  (+91) 8814912526    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Order id: Xxxxxxxx123

Product name: Xxxxx hand bag,

This mail is ragarding the above mention product your product was succesfully shipped on the same day when we get a order place confirmation. As per courier team the address which you provides is not valid. So please give us a valid residential address or contact number. Your product will be deliverd soon.

Happy to help you. Have great hours ahead.

Thanks,

Saxxx
Neerja teleservices customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Dear, Abdul

Case id:Xxxxxxxxx123

Product name: Samxxxxx tv

This is supportive email regarding your request.Please send me the pics of the product in which you facing issues and want to return.After we will accept your complain and a technician executive will be soon at your door step in next 24- 48hrs for supervision. After that we will replace the product. So don't worry we will resolve your issue soon.

Happy to help you.

Thanks,

Saxxxx

XXXXX customer support

| |