Subject: FW: Tech Support Candidate - Ishwar Chand Vidya Sagar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 25 Jun 2021 10:09:43 +0000

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From: Ishwar Chand Vidya Sagar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 June 2021 at 10:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ishwar Chand Vidya Sagar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ishwar Chand Vidya Sagar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7007011901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurugram, Kanpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VMware
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        kansai Nerolac Paints Limited   Inventory manager       working 26700
Previous Employer 1     Aerosoft Techno Solutions       Network Engineer        aug 22 2019     43260
Previous Employer 2     Aglobaltech Infosolutions       Cheif Tech Engineer     june 30 2018    34600
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are many types error one can get while opening a website on internet. Surely the solution will be also depend on the kind of error. But in general first i will check that if my computer is connected to internet properly or not. And for checking connectivity there are several ways of checking it like TCPIP/DOS ping, tracert, ipconfig and few more. If there is a connectivity issue then  i will troubleshoot modem/router/port or LAN/WLAN device drivers, depending upon where the ploblem lies. And in modern version of windows there is yellow exclaimatory sign on Ethernet or WiFi icon in the bottom corner of taskbar, that is to indicate that your system is not connected to a DNS Server which basically means your connection has connectivity issues.
Next Step:- If your connection is Okay, then proceed to check whether www.ndtv.com is online or offline, to do that there are several websites on internet which tells you whether the website is down only for you or its down for whole internet for example https://www.isitdownrightnow.com/ and many more.
Next Step:- If it tells website is down and not reachable then it means the website down from source. And if it says online and reachable then it means that www.ndtv.com is not accessible from your IP address or your ISP. In that case please use VPN or Proxy to access the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First Turn On the power button of bluetooth speaker. Make sure your bluetooth speaker is in pairing mode. Now turn on Bluetooth in mobile phone by accessing it from quick tiles settings menu or by directly in settings > Connectivity > Bluetooth > Turn On (these option may varies in different phone models). Choose "Add Device" or "+" icon inside blutooth settings. Find the blutooth speaker name from the list, please give pairing permission if it asks for it. Booom.. Your Speaker is connected Now. It will show "connected".
What according to you makes you a good candidate for customer service or technical support job? First of all i am very very passionate IT Proffessional. Tech and Food are two loves of my life. I have always been fascinated by technology and i enjoy working with people. I want to use my knowledgle to solve the issues of customers and i believe by sharing knowledge and helping others, one can gain more refinement and knowledge and i really enjoy dealing tech problems. I can quickly find out the problem, proirtize it accordingly, then solve it with my experience and research. And i also believe "No problem exists in this world without a solution". Even if a faced a problem which i am not aware about, in that case also i research about both the problem and solution, then i solve it with confidence. This process is called learning and experience. and a person learns through out its life.

Thank You.
On a scale of 1 - 5 please rate your fluency in spoken English  5