Subject: Tech Support Candidate - Prakhar Gautam
From: Prakhar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 05:04:59 -0400

| | Tech Support Test

Name | Prakhar Gautam
E-mail | [email-masked]
Phone Number | (91) 8380086422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Team Lead | 19 August 2021 | 58000
Previous Employer 1 | Wipro technologies | SME | 18 April 2017 | 28000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) we need to check our internet connectivity
2) Reset or Remove cache of current browser
3) We need to try the same Website on different browser
4) Check if it is being blocked by any proxy settings or not
5) Try to Ping that Website from cmd box
6) Check with any of our colleagues if they can access the same website or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the bluetooth on your mobile
2) Go to settings , Select bluetooth and search for the device.
3) At the same time please press and hold Bluetooth button on your Speakers.
4) On your phone screen it will show the name of your bluetooth Speakers
5) Select and Pair
6) Your bluetooth device is now connected

What according to you makes you a good candidate for customer service or technical support job?

1) Have been handling different client of various countries
2) The best way to provide the best customer service is to understand our customers need
Be assertive and positive
3) Keep yourself in their shoes to understand their urgency and issues
4) Provide them the best service as to gain more business
5) You must motivate and encourage your team to bring out the best in them

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |