Subject: Tech Support Candidate - Pratik Kumar
From: Pratik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 04:21:22 -0400

| | Tech Support Test

Name | Pratik Kumar
E-mail | [email-masked]
Phone Number | (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 23, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Android, VoLTE, LTE, VAS, iOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer Support Analyst | | 40000
Previous Employer 1 | Teleperformance | Technical Support Executive | 19 Nov 2019 | 25000
Previous Employer 2 | Awadh International School | Coordinator | 19 Apr 2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ensure that the computer has working internet connection.

Make sure that the website used is entered correctly.

Close the browser and try opening the web page on a different browser.

Clear caches, cookie of the browser and try.

Disconnect & Reconnect the LAN, WAN.

Restart the computer once.

Network reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on Mobile Phone.
Ensure visibility to other devices is on.
Turn on Bluetooth to speaker.
Check the list of available devices on Mobile.
Tap the speaker name.
If populated enter the password.
Hit Pair.
Click OK

What according to you makes you a good candidate for customer service or technical support job?

Interpersonal skills.
Ability to empathize customer.
Ability to take ownership of customer concerns.
Gaining the trust of customer.
Have the skills to ask relevant question to get the root cause of issue.
Presenting solution in a language customer can understand.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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