Subject: Tech Support Candidate - Satya Prakash Mishra
From: Satya Prakash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 03:38:48 -0400

| | Tech Support Test

Name | Satya Prakash Mishra
E-mail | [email-masked]
Phone Number | (91) 8707699339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dhanuka Agritech Ltd | System Admin | persently | 56000
Previous Employer 1 | Classicstripes pvt ltd | System Admin | 05.10.2020 | 49000
Previous Employer 2 | Adrak Engineering | System Admin | 10.11.2016 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the connectivity of the system, like IP address, Cable connectivity, also I will check user have internet access group or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on the bluetooth pair the device with skeaker
What according to you makes you a good candidate for customer service or technical support job? | I have 11 years of exp in IT so I will prove my self as suitable candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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