Subject: Fwd: Tech Support Candidate - Pronita Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 25 Jun 2021 00:14:36 -0700 (MST)

Hi Ma'am, 

She is having 4 Years of experience in Tech support with Aegis. She was more into L2 Support. She has worked in the tools like Active directory, BMC. Currently she is not working anywhere. She left her job in 2019 because she got shifted to Meerut because of her marriage. And now she is open to relocate. 
Her last salary was 28000/- 
Right now expecting 30% hike and can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 6:47 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Pronita Thakur 
E-mail 	[email-masked] 
Phone Number 	(74069) 08435 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Meerut 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aegis 	Senior operations 	10th june 2019 	28000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will clear cache cookies, and try to open in different browser, if still the same then check internet connectivity and speed of wifi , by doing all these steps i can resolve the issue 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we need to on the Bluetooth for both the devices then try to get connect from the phone, by searching the Bluetooth of the speaker by name , 
What according to you makes you a good candidate for customer service or technical support job? 	I believe that my greatest strength is the ability to solve problems quickly and efficiently, as i was in L2 service at my last job , i can see any given situation from multiple perspectives which makes me uniquely qualified to complete my work even under challenging condition 
On a scale of 1 - 5 please rate your fluency in spoken English 	5