Subject: Fwd: Tech Support Candidate - Jalaj Jalaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 23:41:31 -0700 (MST)

Hi Ma'am, 

This candidate is working as a Quality analyst but due to financial growth he is ok to work as a Tech support executive. 
He is having 4+ Years of experience with Tech Mahindra, He started as a TSA in a telecom project but later on got promoted as Quality analyst. 
May be we can consider him for tech support manager. other wise he don't have any issues with the designation part. 
His current salary is 29000/- 
Expectation is more then 40k, I told him our maximum for this profile is upto 40k not more then that, also that depends upon last salary and further rounds of the interview. he is ok 
But his notice is of 2 months but he can negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 3:26 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Jalaj Jalaj 
E-mail 	[email-masked] 
Phone Number 	(+91) 7903822028 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Greater Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Sr. Quality Analyst 	24 Aug 	29k 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check the internet connection . 
Next step is to reboot the modem and when its finally back up and connected again would try to access the (www.ndtv.com) . If the problem persists , i will try 
troubleshooting. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth from the drop down menu of the phone . Long press the icon to open the settings. Keep the search mode on . At the same time open the speaker by pressing the power button and keep pressing it until it goes to the pairing mode . By this time the name of the device would start reflecting on the phone . Press/touch the name of the device to pair . Now while we pair at times we get the pass code that we have to match for both the devices. Pressing "Yes" for Pair device and the device gets connected . 
What according to you makes you a good candidate for customer service or technical support job? 	Prior hands on experience with many different gadgets and given to the interest that i possess for the technology combined with the ability to learn and adapt quickly . 
On a scale of 1 - 5 please rate your fluency in spoken English 	4