Subject: Tech Support Candidate - Avneesh Kumar
From: Avneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Jun 2021 02:16:03 -0400

| | Tech Support Test

Name | Avneesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8700375471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bijnor
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cranberry Brand Holdings Pvt Ltd | Operation Executive | 17 March 2020 | 31000
Previous Employer 1 | Oneup Production | Assistance Production | September 2018 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll click on the menu button to open the menu panel.
Then I'll select History and select Clear Recent History.
After then in the drop-down menu, I'll select both Cookies and Cache to clear them, and then I'll click on OK.
If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case, I'll just have to wait for it to get fixed. With big sites like Twitter or Facebook, this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll open the Bluetooth on my phone.
After then I'll search the available nearby devices.
After then I'll select the Bluetooth speaker which I want to connect.
After then I'll pair them with my phone using the pair option.
Now they're connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a dedicated, motivated, and goal-oriented professional.
I have good people management and leadership skills.
Exhibits an honest work ethic with the ability to excel in a fast-paced, time-sensitive environment and excellent team player with proven ability towards attaining goals and targets.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |