Subject: Re: Tech Support Candidate - Ankit Bajpai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 22:54:32 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 11:51 AM, HR Livesalesman <[email-masked]> wrote: 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 2:38 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ankit Bajpai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 June 2021 at 2:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Bajpai 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Bajpai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8448639844 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector 137 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Mercer 			
Previous Employer 1 	Polaris 			
Previous Employer 2 	Tech matrix 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	It will depend upon the error, what I will be getting on the screen. 

If it is related to internet, website down, browser issue etc 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	*Turn on the Bluetooth of both the devices 
*Make sure it is not connected to any other devices 
* Go to the Bluetooth settings in the mobile phone and look for the Bluetooth speaker 
* Click on connect/ pair 
* Bluetooth speaker will give the notification tone that it is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	* listening the problem of the customer carefully 
* gather and make a note of all the required information 
* Assure the customer to fix the problem 
* If the customer is upset, try to calm him/her 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5