Subject: Tech Support Candidate - Tarun Gupta
From: Tarun Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 14:59:44 -0400

| | Tech Support Test

Name | Tarun Gupta
E-mail | [email-masked]
Phone Number | (+91) 9650241077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Xavient Information System | Application Support Engineer Associate | Oct,2018 | 26000
Previous Employer 2 | Tripera Travels Pvt Ltd | Technical Support Associate | March,2021 | 34000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I Will Following Steps :

1. Check if my internet connection is working or now.
2. if it is working what is the speed of my internet connection.
3. If internet connection is working properly then I will check that if I'm able to Communicate with Website by using ping command on Command line terminal from my Pc.

ping www.ndtc.com

4. If I still not able to communicate then I will check if the website is facing some downtime or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Set Speaker on Bluetooth mode by pressing bluetooth mode button.
Step 2 : Now Open Bluetooth of your Phone and search for devices.
Step 3 : Now select the Speaker Bluetooth Device Name For ex "Boat". and Get Paired.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in support work. Also, I have patience to work in a SLA environment. I really love work in a 24/7 Challenging environment. Apart from it I have good Troubleshooting skills to resolve Support incidents.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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