Subject: Tech Support Candidate - Kashish Jaiswal
From: Kashish Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 09:30:21 -0400

| | Tech Support Test

Name | Kashish Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9643864903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Instant it solutions Pvt Ltd | Senior executive | April 2021 | 45000
Previous Employer 1 | Barclays | Process advisor | Sep 2018 | 38000
Previous Employer 2 | Fareportal | Customer care executive | August 2015 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I am going to check if the system is connected to the internet.then I'll check pop up blocker if it still doesn't work  I'll check the cookies setting that's all I would do.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will first switch onnthe speaker than I am going to switch on the Bluetooth of my phonebI will then refresh the available Bluetooth device list on my phone select the desired device that I want to connect to.
What according to you makes you a good candidate for customer service or technical support job? | Who patiently listens to the customer needs and acknowledges the concern accordingly and assuring the customer that the concern will be taken care of once the concern is resolved proactively asking customer for further assistance not keeping the customer on unnecessary hold always keeping the customer informed.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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