Subject: Tech Support Candidate - Amit Gurav
From: Amit Gurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 08:40:23 -0400

| | Tech Support Test

Name | Amit Gurav
E-mail | [email-masked]
Phone Number | (+91) 9373661331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dhankawadi, Pune Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technology LTD | Technical support associate | | 15,500
Previous Employer 1 | Vital Link services PVT LTD | Back office analyst | 14 April 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to check, what kind of error occurs there?
Go to internet setting, select network & sharing center option, click on your using network option. Go to properties, internet protocol V4 .click on properties and mentioned 4 times 8

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first start the Bluetooth speaker. go to mobile setting, in Bluetooth option and check Bluetooth speaker's name . confirm the Bluetooth speaker is already paired or not if not pair both devices.
now you can see the both are connected together.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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