Subject: Tech Support Candidate - Prashant Sharma
From: Prashant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 08:31:22 -0400

| | Tech Support Test

Name | Prashant Sharma
E-mail | [email-masked]
Phone Number | (91) 8077740112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | Currently working | 17000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1 I will close the browser and reopen it again.
Step-2 After that I will reset the browser.
Step-3 After  that I will restart the system
If even after that issue will not fix then I will assign my ticket to second level team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth option on mobile phone.
Tap Pair new device. If we don't find Pair new device, we have to check under available devices option.
We have to Select  the name of the Bluetooth device which  we want to pair with our device.

What according to you makes you a good candidate for customer service or technical support job?

Conflict resolution skills
Stress tolerance and resilience
Communication skills
Honesty
Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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