Subject: Re: Tech Support Candidate - abhisekh kushwaha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 04:42:11 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 12:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: abhisekh kushwaha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 June 2021 at 10:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - abhisekh kushwaha 

	

	
	
			Tech Support Test 
		
	Name 	abhisekh kushwaha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(87704) 71687 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Applications 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vinculum Software Solutions 	Product Support 		
Previous Employer 1 	Accenture Solutions Ltd 	Process Associate 		
Previous Employer 2 	Thinksys Software Pvt ltd 	Application Support 		
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting steps: 

1. Refresh the page, multiple times also check for the internet connectivity. 
2. Check whether cookies are enabled or not. 
3. Clear cache and cookies of the browser. 
4. Check for the latest version of the browser. 
5. Close all tabs and close the browser. 
6. Again, open the browser and try to open the website. 

If the issue still persists, 
7. Try opening on a different browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps to connect a Bluetooth Speaker to mobile Phone: 

1. Check the Bluetooth speaker are charged. 
2. Switch on the speaker and open Bluetooth on your phone. 
3. Search for the speaker's name under devices in phone. 
4. Tap on pair. 
5. After a few seconds, there will be confirmation message from the Bluetooth speaker and phone will also show the speaker as paired. 

	What according to you makes you a good candidate for customer service or technical support job? 	I'm a good fit for the Technical Support job as I have an experience of 2 years in customer service as well as client service. 

My roles and responsibilities included, providing level-1 support to the end user and ensuring high customer satisfaction rates. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4