Subject: Re: Tech Support Candidate - Shivam Dubey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 04:39:02 -0700 (MST)

Hi Ma'am, 

We have shortlisted this candidate earlier also for Swagtron but due to lockdown he was unable to join us in the office . He is having 6 years of experience in technical support. but his accent is not satisfactory. also he have to serve 2 months of notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 12:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shivam Dubey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 24 June 2021 at 5:09 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Dubey 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Dubey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9755833748 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Rewa 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	PC Solution pvt ltd 	Remote desktop Engineer 	Currently working 	20000 
Previous Employer 1 	Tech Mahindra 	Associate Customer Support 	06/2020 	17000 
Previous Employer 2 	Xerox corporation 	Information security administrator 	01/2014 	15000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 check internet connection 
2 check proxy and vpn 
3 check site settings 
4 delete the browsing history. Cache and cookies. 
5 delete the internet cache 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Will switch on bluetooth of both device and pair mobile phone with speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good analytical skill to understand and comprehend the issue and provide exact resolution 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4