Subject: Tech Support Candidate - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:29:35 -0400

| | Tech Support Test

Name | Vivek Sharma
E-mail | [email-masked]
Phone Number | (+91) 9667732182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl service | Executive | 11/21 | 26k
Previous Employer 2 | Aegis | CSA | 16/20 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Being a tech support guy, I would first suggest him to restart his device, thereafter to check his internet connectivity, to keep in mind in third stage is that internet connectivity issue is with him or it's a spread out problem.
Finally clearing caches and cookies.
Hope it helps🙂

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the setting section of your device.
2.Tap on bluetooth section
3.Try pairing with local nearby device.

What according to you makes you a good candidate for customer service or technical support job?

1.Ability to carefully listen to the problem and giving the first hand solution in an effective and time consuming manner
2.Having strong knowledge of expertise related to his work field.
3.Good communication skill .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |