Subject: Re: Tech Support Candidate - Thangavel S
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 04:13:50 -0700 (MST)

He is good. but a little bit of accent I was observing in his spoken. Also a bit broken spoken. 
He is having over 13 years of tech support experience. 
In the initial 2 years he was in programming but after that he is in support. 
His last salary was 43000/- 
And past 1 year he is into his family business. Because of covide he is looking for job back and he is ready to negotiate in terms of salary. 
He is ready to relocate immediately. 

But the only problem what I am facing is his accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 12:33 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 
From: Thangavel S < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 24 June 2021 at 10:10 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Thangavel S 

	

	
	
			Tech Support Test 
		
	Name 	Thangavel S 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 9994303900 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Pondicherry 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	La Mere System 	Proprietor 		Rs 35000 
Previous Employer 1 	CSS Corp 	Escalation Leader 	28 Feb 2010 	Rs 18000 
Previous Employer 2 	Sutherland Global Service 	Customer Support Executive 	31 March 2006 	Rs. 10000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: Check for typo error 
Step 2: Check for Network connectivity 
Step 3: Check for other websites 
Step 4: Check for Network wires connected properly 
Step 5: Check with any other device for Internet Connection 
Step 6: Try restarting the Computer 
Step 7: Raise a complaint with Network Service Provider 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch On Bluetooth option in Mobile phone and speaker (if any) 
Scan for available devices 
Select the correct device with its name 
Pair them with the given passcode 

	What according to you makes you a good candidate for customer service or technical support job? 	My Work experience with International Customers and Re-active customers makes me a good candidate for the job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4