Subject: Tech Support Candidate - Vijaya Sharma
From: Vijaya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 07:08:02 -0400

| | Tech Support Test

Name | Vijaya Sharma
E-mail | [email-masked]
Phone Number | (+91) 7895717419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio
E-Commerce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Codeacious Tech | Senior Support Executive | Currently Working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will ask the customer to hard refresh first. If that doesn’t work, I will ask him to open it in Incognito mode. After that, I will ask him to change the internet connection. If that doesn’t work, I will ask him to restart his system and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth on your phone.
2. On Bluetooth speaker.
3. Search for the speaker name on the available devices in the mobile phone.
4. Click on pair or connect and it should work.

What according to you makes you a good candidate for customer service or technical support job? | Punctual as well satisfactory Replies to the client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |