Subject: Tech Support Candidate - Syed nabil Akhtar
From: Syed nabil Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 04:52:04 -0400

| | Tech Support Test

Name | Syed nabil Akhtar
E-mail | [email-masked]
Phone Number | (+91) 7042762165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia nagar, near jamia millia metro,okhla, New delhi 110025
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
AWS cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ngc | It support engineer | January-2021 | 3000 riyal
Previous Employer 2 | Netconnect | Desktop support engineer | August-2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all we check internet connection of the system.
2.If it is ok then clear brwosing history or cache.
3.Then check we are typing correct website address.
4. Ping www.ndtv.com and check we are getting reply or not.
5. Check ip address and default gateway by running command ipconfig.
6. In many companies, they are using security certificates for accessing site, therefore check certificate is attached or not with browser.
7. Check GPO policy of website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker.
2. Enable bluetooth option on both the device speaker as well as mobile phone.
3. Try to pairing the speaker with mobile phone.
4. Now, to have got a bluetooth name of speaker on your mobile phone.
5. Tap on this speaker's bluetooth name and your are connected now.

What according to you makes you a good candidate for customer service or technical support job?

1. Good in troubleshooting the problem.
2. Punctual and flexible for 24*7

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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