Subject: Tech Support Candidate - Aryan Kumar
From: Aryan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 04:36:36 -0400

| | Tech Support Test

Name | Aryan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9717554774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microsense India Pvt. Ltd | HelpDesk Executive | Currently Working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Chesk that the Url that is typed is correct or not
2. Check that you are connected to internet or not.
3. If internet is connected than ping the url to check the proper connection in terms of latency
4. If it is still not working than try to resolve the DNS.
5. At last you need to add the DNS to your network and check the url by browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the bluetooth of your mobile device and the Speaker as well.
2. Try to search the speaker name in you device and let it search properly.
3.If the device name is showing than connect your mobile with that name and check the bluetooth connection properly by using audio test

What according to you makes you a good candidate for customer service or technical support job? | 1. I dont panic in tough situation and keep calm myself during the situation and try to resolve the problem as soon as possible by all means.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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