Subject: Re: Tech Support Candidate - Tauseef Uddin
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 24 Jun 2021 00:35:29 -0700 (MST)

Yes he is a good candidate and his last salary was 49500/- 
Right now he is an immediate joiner and expecting a descent hike on his last salary. May be he can get agreed on the salary which he is getting earlier, because of recession. but with 42000 he is not ok. 
He was last working with Concentrix fro 3 years he worked there in HP Process Both in software and hardware. prior to that he was in phone support ( majorly into software issue), promoted as process expert there, and helping l2 escalations. 
He left Concentrix because HP got ramp down here and they were putting him in a sales project. but he want to do Tech support. 

49500/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 12:20 PM, Deeksha Dadu <[email-masked]> wrote: 

This guy looks good but expensive. Do first round and see what his salary expectations are 

From: Tauseef Uddin < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 24 June 2021 at 12:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tauseef Uddin 

	

	
	
			Tech Support Test 
		
	Name 	Tauseef Uddin 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8561831783 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Technical Support Advisor 2 	22 June 2016 	51500 
Previous Employer 1 	The phone support 	Process expert 	14 April 2018 	30000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if Internet connection is good 
2. Daignose the error code 
3. Check other websites. 
4. Check alternate browser. 
5. Clear cache and cookies. 
6. Check SSL and rendering. 
7. Reboot the device. 
8. Check website on another device. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the Bluetooth speaker and wait until the Bluetooth indicator is on or device is ready to connect. 
2. Switch on the Bluetooth of the mobile phone and Scan or search for the Bluetooth speaker. 
3. Check and verify the name of the bluetooth speaker in its manual and select it. 
4. Select Pair on mobile and bluetooth speaker (if applicable). 
	What according to you makes you a good candidate for customer service or technical support job? 	I possess 10+ years of experience in Technical Support and Customer Service. The attitude to serve customers with the best of my abilities attached with good communication skills makes me perfect match. To add the great knowledge of computers and peripheral devices makes me effective and efficient. Also with my leadership skills I can contribute much towards the organization and hopefully grow together. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4