Subject: FW: Tech Support Candidate - abhisekh kushwaha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 24 Jun 2021 07:13:29 +0000

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From: abhisekh kushwaha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 June 2021 at 10:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - abhisekh kushwaha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    abhisekh kushwaha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (87704) 71687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Applications
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vinculum Software Solutions     Product Support
Previous Employer 1     Accenture Solutions Ltd Process Associate
Previous Employer 2     Thinksys Software Pvt ltd       Application Support
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting steps:

1. Refresh the page, multiple times also check for the internet connectivity.
2. Check whether cookies are enabled or not.
3. Clear cache and cookies of the browser.
4. Check for the latest version of the browser.
5. Close all tabs and close the browser.
6. Again, open the browser and try to open the website.

If the issue still persists,
7. Try opening on a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth Speaker to mobile Phone:

1. Check the Bluetooth speaker are charged.
2. Switch on the speaker and open Bluetooth on your phone.
3. Search for the speaker's name under devices in phone.
4. Tap on pair.
5. After a few seconds, there will be confirmation message from the Bluetooth speaker and phone will also show the speaker as paired.

What according to you makes you a good candidate for customer service or technical support job? I'm a good fit for the Technical Support job as I have an experience of 2 years in customer service as well as client service.

My roles and responsibilities included, providing level-1 support to the end user and ensuring high customer satisfaction rates.
On a scale of 1 - 5 please rate your fluency in spoken English  4