Subject: FW: Tech Support Candidate - Shivam Dubey
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 24 Jun 2021 07:13:01 +0000

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From: Shivam Dubey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 June 2021 at 5:09 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam Dubey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam Dubey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9755833748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rewa
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PC Solution pvt ltd     Remote desktop Engineer Currently working       20000
Previous Employer 1     Tech Mahindra   Associate Customer Support      06/2020 17000
Previous Employer 2     Xerox corporation       Information security administrator      01/2014 15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 check internet connection
2 check proxy and vpn
3 check site settings
4 delete the browsing history. Cache and cookies.
5 delete the internet cache
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Will switch on bluetooth of both device and pair mobile phone with speaker
What according to you makes you a good candidate for customer service or technical support job? I have good analytical skill to understand and comprehend the issue and provide exact resolution
On a scale of 1 - 5 please rate your fluency in spoken English  4